{
  "author": {
    "name": "Dylan Fitzgerald",
    "url": "https://dylanfitzgerald.net/"
  },
  "blyg": "0.4",
  "changelog": [
    {
      "at": "2022-07-30T02:20:00Z",
      "note": "Imported from the Ctrl+Shift archive",
      "version": 1
    }
  ],
  "content_hash": "sha256:b8f88e929fc5dd43042451315a5b131834152b6d405ce955e12d65794b44369f",
  "content_html": "\u003ch1\u003eConsultant\u0026#39;s toolbox: seek out what\u0026#39;s working, not just what\u0026#39;s broken\u003c/h1\u003e\n\u003cp\u003eAs consultants, we typically seek out what\u0026rsquo;s going wrong: the faults, frictions, and broken bits that we can help improve in service of a client\u0026rsquo;s needs. This is a direct, unsubtle path: find the thing that isn\u0026rsquo;t right; make it better; send an invoice; ask for referrals. It\u0026rsquo;s a living.\u003c/p\u003e\n\u003cp\u003eIt\u0026rsquo;s also missing all the \u003cspan class=\"underline\"\u003egood\u003c/span\u003e stuff, and in so doing, risks skipping the second-order thinking required to mitigate unforeseen consequences. What if the thing you change improves the immediate thing you\u0026rsquo;re observing, but breaks something more crucial?\u003c/p\u003e\n\u003cp\u003eWhen conversing and investigating with your client, be sure to ask: why is this the way it is? Where do you want it to be? And why isn\u0026rsquo;t it \u003cspan class=\"underline\"\u003eworse\u003c/span\u003e? \u0026ndash;that is, what are you doing that\u0026rsquo;s keeping things as good as they are, when there\u0026rsquo;s clearly worse outcomes available?\u003c/p\u003e\n\u003cp\u003eThen, listen closely.\u003c/p\u003e\n",
  "content_md": "# Consultant's toolbox: seek out what's working, not just what's broken\n\nAs consultants, we typically seek out what's going wrong: the faults, frictions, and broken bits that we can help improve in service of a client's needs. This is a direct, unsubtle path: find the thing that isn't right; make it better; send an invoice; ask for referrals. It's a living.\n\nIt's also missing all the \u003cspan class=\"underline\"\u003egood\u003c/span\u003e stuff, and in so doing, risks skipping the second-order thinking required to mitigate unforeseen consequences. What if the thing you change improves the immediate thing you're observing, but breaks something more crucial?\n\nWhen conversing and investigating with your client, be sure to ask: why is this the way it is? Where do you want it to be? And why isn't it \u003cspan class=\"underline\"\u003eworse\u003c/span\u003e? --that is, what are you doing that's keeping things as good as they are, when there's clearly worse outcomes available?\n\nThen, listen closely.",
  "created": "2022-07-30T02:20:00Z",
  "id": "47rkasz6yzegsb11ec93r4ax4z",
  "kind": "thread",
  "media": [],
  "origin": "https://dylanfitzgerald.net/blyg/",
  "page": "https://dylanfitzgerald.net/blog/seek-out-whats-working/",
  "transclusions": [],
  "updated": "2022-07-30T02:20:00Z",
  "version": 1
}